Terms & Conditions

MirroCRM provides customer, lead, quote, task, file, scheduling, payment-tracking and related workflow tools for service businesses. Features may change over time as the product is improved.

A workspace administrator is responsible for inviting users, assigning appropriate roles, keeping account details accurate and ensuring that users are authorised to access the workspace data they can see.

Users must keep login credentials secure and must not share accounts. You are responsible for activity that occurs through accounts in your workspace unless caused by MirroCRM's breach of these terms.

Workspace data remains the responsibility of the business that enters it. You confirm that you have the right to upload, store and process the customer, project, quote, file and payment information you add to MirroCRM.

MirroCRM will use workspace data to provide, secure and support the service, as described in the Privacy Policy.

You must not use MirroCRM to:

• break applicable law or infringe another person's rights;
• upload malicious code or attempt to disrupt the service;
• access another workspace without permission;
• reverse engineer, scrape or abuse the platform beyond normal use;
• store highly sensitive information unless MirroCRM has expressly agreed to support that use case.

Paid plans, pricing, usage limits and billing intervals are shown at signup or in the workspace billing flow. Fees are due according to the selected plan. Unless required by law or stated otherwise in writing, payments are non-refundable once a paid billing period has started.

If payment fails or an account is overdue, MirroCRM may restrict access to paid features until the balance is resolved.

MirroCRM relies on infrastructure, hosting, storage, analytics, notification and AI/transcription providers to operate the service. Those providers are used only as needed to deliver the product.

We aim to keep MirroCRM reliable, but the service is provided without a guarantee of uninterrupted availability. We may update, suspend or remove features where needed for security, maintenance, compliance or product improvement.

To the maximum extent permitted by law, MirroCRM is not liable for indirect, incidental or consequential losses, lost profits, lost revenue, loss of business opportunity or loss caused by inaccurate workspace data entered by users.

You may stop using MirroCRM at any time. We may suspend or terminate access if a workspace materially breaches these terms, creates security risk, fails to pay fees or uses the service unlawfully.

Questions about these terms can be sent to support@mirrocrm.com.